Welcome to Flowers Luton. These Terms & Conditions set forth the rights and responsibilities for all customers accessing and using our e-commerce platform for the purchase and delivery of flowers online in Luton and the surrounding areas. We recommend you read these terms carefully before placing your order, as by using our services you accept to be legally bound by these Terms & Conditions. If you do not agree, please refrain from using our website and services.
Please note, these Terms & Conditions are applicable to all individual customers purchasing flowers through our online flower delivery service in Luton and its neighbouring regions, regardless of the actual delivery address within these areas.
Ordering flowers from Flowers Luton is intended to be a straightforward and secure process:
Due to seasonal variations and supply limitations, certain flowers, foliage, and decorative items may not always be available as pictured or described on our website. We reserve the right to substitute, where necessary, any unavailable item with one of equal or greater value and quality. We endeavour to maintain the style, theme, and colour scheme of the chosen bouquet wherever substitutions are made.
All prices displayed on our website are stated in British Pounds Sterling (GBP) and are inclusive of VAT unless otherwise specified. The total price shown at checkout includes the cost of your selected flower arrangement, any additional items, and applicable delivery fees to Luton and surrounding areas.
Payment Methods
We accept a range of secure online payment methods, including most major credit and debit cards. Payment must be received in full prior to dispatch of your order. By providing payment information, you warrant that you are authorised to use the payment method and that sufficient funds or credit are available for the transaction.
Payment Verification
To protect ourselves and our customers against potential fraud, we may carry out verification checks and reserve the right to delay or refuse any order until payment has been confirmed as valid and properly authorised.
Flowers Luton specialises in the delivery of fresh flowers across Luton and its surrounding localities. Our delivery options and schedules are shown at the point of order and may vary depending on availability and recipient location.
We strive to deliver within the agreed dates and times; however, on rare occasions, delivery may be impacted by factors outside our control, such as extreme weather, supply issues, or unavoidable logistical delays. In such instances, we will contact you to advise of any delays and to arrange alternative solutions where possible.
Recipient Availability
It is your responsibility to ensure the recipient is available at the delivery address during the arranged delivery period. If no one is available to receive the flowers, our delivery team will endeavour to leave them in a safe place or with a neighbour, where possible, and will notify you of the action taken. If a delivery cannot be completed as scheduled, further attempts may incur additional costs unless otherwise agreed.
We understand that circumstances change, and you may wish to cancel or amend your order for Luton flower delivery:
Right to Cancel (Distance Selling Regulations)
As flowers are perishable goods, the right to cancel under the Consumer Contracts Regulations does not apply once an order has been prepared or dispatched.
We take pride in the quality and freshness of our floral arrangements and aim for your complete satisfaction. If you are dissatisfied with your order for any reason, please notify us as soon as possible with details and photographic evidence, where appropriate:
Flowers Luton’s liability to you in connection with any order is strictly limited to the purchase price paid for the relevant floral products and their delivery. We are not liable for any indirect, incidental, or consequential losses, or for any failure to deliver where the recipient’s address details or availability at the address were provided incorrectly.
While we endeavour to ensure your chosen flowers are delivered as ordered and in the best possible condition, our responsibility ends upon successful delivery to the provided address, appointed recipient, or neighbour (where so left). We cannot accept liability for flowers that perish as a result of unattended deliveries, recipient absence, or improper aftercare once delivered.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraudulent misrepresentation, or any other liability which cannot lawfully be excluded.
The content on the Flowers Luton website, including images, product descriptions, branding, and all related materials, are the intellectual property of Flowers Luton or our licensors. You may not reproduce, use, or distribute these materials without explicit written permission.
We treat your personal data with the utmost care and comply with current UK data protection legislation. Details you provide during the ordering process are used solely to process and deliver your order, and to communicate with you as necessary. For further information, please see our Privacy Policy on our website.
All services provided by Flowers Luton, and any contractual or non-contractual obligations arising from them, are governed by the laws of England and Wales. Any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.
All customers using our e-commerce platform for online flower delivery in Luton and the neighbouring areas must ensure that their use of our website is lawful and complies with all applicable requirements. We reserve the right to refuse service, restrict access, or terminate accounts if misuse or illegal activity is suspected.
We reserve the right to update and revise these Terms & Conditions from time to time. Any changes will take effect immediately upon posting to our website; continued use of our services implies acceptance of the latest version.
For any questions, feedback, or concerns regarding these Terms & Conditions, your order, or our flower delivery service in Luton, please use the contact facilities provided on our website. Our customer service team is committed to ensuring you are fully satisfied with both our products and our service.
Thank you for choosing Flowers Luton for your online flower delivery needs across Luton and the surrounding areas. We look forward to delivering beauty and joy through our online service.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Luton, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Luton.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
