At Flowers Luton, we pride ourselves on delivering vibrant, beautiful bouquets and arrangements to households and businesses across Luton and the surrounding areas. Our local team understands the importance of quality and reliability, which is why every order is backed by our Fresh Flowers Guarantee. If your flowers don’t arrive as fresh as you expect, or their condition falls short of what you were promised, we are committed to making things right.
Your satisfaction is our priority. If your flowers arrive damaged or not as described, please notify us as soon as possible. We kindly ask you to provide clear photos of the flowers and packaging within 24 hours of delivery. This allows us to assess the situation and offer you a prompt solution. Our team will guide you through the next steps to ensure that your issue is resolved quickly and to your satisfaction.
We guarantee the freshness of our flowers for at least 5 days from the date of delivery, provided they are cared for according to our recommended guidelines. If your flowers wilt, decay, or display poor condition within this window (excluding natural variances in certain blooms), let us know immediately. Our staff are always willing to offer care advice, as well as assess if the issue is due to the original quality of the blooms.
Where flowers are proven to be damaged on arrival, or fail to meet our Fresh Flowers Guarantee within the agreed freshness window, you have the option to choose between a replacement delivery or a full or partial refund (as appropriate). Our friendly customer service team will explain the available options, so you can decide the best way to resolve your experience with Flowers Luton. We strive to process all refunds promptly and organise replacements to suit your schedule wherever possible.
Your feedback is valuable and helps us maintain the high standards expected of a trusted local florist in Luton. If you are unhappy with any aspect of your order or service, please contact us within 48 hours of delivery with your order details and, if applicable, supporting photos. All complaints are handled confidentially and with care. We aim to resolve any issue within 2 business days and always look for ways to learn and improve.
As a dedicated Luton-based florist, Flowers Luton has earned a reputation for reliability, quality, and commitment to customer care. We take every piece of feedback seriously, and our returns, refunds, and complaints policy reflects our promise to put customers first. Thank you for trusting us to bring fresh, beautiful flowers into your home or business. For any questions about your order, our team is always ready to help.
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